Shopify 1 Percent
If you want to be the best on Shopify, you can’t do the same thing every Shopify store does. This show is designed to help you standout and be the top 1% of Shopify stores. We interview Shopify experts and thought leaders digging deep into the best ways to grow your Shopify business. My name is Jay Myers and I’ve run stores on Shopify since 2009, co-founded Bold Commerce in 2012 which became one of the largest Shopify partners ever. Since 2012, over 760,000 Shopify have used our apps to increased sales. My goal with this show is to interview the absolute very best in the Shopify space to give you actionable advice on how to grow your Shopify store to the very best it can be!
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Summary
Using AI for your customer service on Shopify yet? If not, you probably should be, or at least you should be investigating it.
Products like Siena AI are not just making service better, they’re drastically increasing revenue for Shopify merchants, and getting higher satisfaction ratings than most support agents!
In this episode I sat down with the co-founder of Siena AI to discuss the genesis and capabilities of an empathic AI agent. Siena can handle complex questions, support, and even help customers manage subscriptions in any platform, and any language! Lisa Popovici, co-founder of Siena, explains the inspiration behind Siena, detailing its integration with existing customer service systems and its important role in automating customer interactions efficiently.
Highlights
🤖 [00:01:36] What inspired the creation of Siena?
🌐 [00:04:15] What exactly does Siena AI do for e-commerce businesses?
🤝 [00:05:42] How does Siena integrate with Shopify and existing ticketing systems like Zendesk and Gorgias?
🚀 [00:07:10] Can Siena operate alongside other AI tools provided by platforms like Zendesk?
📊 [00:09:53] How does Siena differentiate itself from standard AI tools on platforms like Zendesk?
💡 [00:23:05] What future capabilities are planned for Siena to enhance e-commerce customer interactions?
🌟 [00:39:23] How does embracing AI with tools like Siena present strategic advantages for brands?
Links & Resources
Siena AI Website - https://www.siena.cx/
Gorgias (Shopify customer support software that Siena works with) - https://www.gorgias.com/
Zendesk (Shopify customer support software that Siena works with) - https://www.zendesk.com/
Intercom (Shopify customer support software that Siena works with) - https://www.intercom.com/
Kitsch (Shopify beauty brand Siena is working with) - https://www.mykitsch.com/
MadHappy (Shopify merchant seeing success with Siena AI) - https://madhappy.com/
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