🏆 SHOPIFY 1% WINS: The One Call That Doubled Our Customer Lifetime Value

What if one simple phone call could double your Shopify customer lifetime value?
In this episode of the Shopify1Percent podcast, I break down a surprising data point we uncovered at Bold: customers who talk to someone from your company are up to 2X more likely to become loyal, repeat buyers. Whether it’s post-purchase onboarding, feature education, or just a friendly check-in, this small human touch could be your biggest Shopify retention hack.

Key Take-aways

📞 A single phone call post-purchase can double activation rates
💬 Human interaction builds trust, boosts LTV, and increases review rates
🔥 Don’t call them customers until they buy twice — treat them like leads until then
📦 Set up simple filters in your Shopify dashboard to track who to call
🎯 Even a bad support call can drive higher retention than no call at all

🫶 Please support the amazing sponsors that make this show possible. They support us, so we should support them 🫶

Omnisend - I personally use Omnisend for every Shopify store I manage! I’ve tried them all and Omnisend is hands down the easiest way to set up email and sms automations and campaigns, leverage segmentation to personalize them, and A/B test everything to optimize conversion. The push notifications and gamified email collection tools are just the icing on the cake 🤌

(plus most report paying about half the price of Klaviyo 🤫)

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Bold Commerce - Maximize your Shopify sales with Bold's suite of powerful apps. From AI Upselling, to powerful Subscriptions, Memberships, and VIP Pricing tools, Bold has everything you need to Maximize your Shopify revenue!

Try Bold apps for free here: shopify1percent.com/bold